This website is operated by MYSTARALUXE. Throughout the site, the terms “we”, “us”, and “our” refer to MYSTARALUXE.

MYSTARALUXE offers this website, including all information, tools, and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you may not access the site or use our Services.

1. General Information

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

We reserve the right to update or modify any part of these Terms by posting updates on our website. Your continued use of the site after changes are posted constitutes acceptance of those changes.

2. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your country or region of residence, or you have given consent for any minor dependents to use this site.

You must not use our products or Services for any illegal or unauthorised purpose, and you must comply with all applicable laws in your jurisdiction, including intellectual property laws.

A breach of these Terms may result in immediate termination of your access to our Services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment details) may be transferred unencrypted over various networks and adjusted for technical requirements.

Payment information (including credit/debit card data) is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

4. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The content is for general information only and should not be relied upon for decision-making without consulting more accurate or primary sources.

We may modify content on this site at any time, but are not obligated to update any information. You agree it is your responsibility to monitor the site for changes.

5. Modifications to the Service and Prices

Prices for products are subject to change without notice.

We reserve the right to modify or discontinue any Service at any time.

We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

6. Products and Services

Certain products or services may be available exclusively online via our website and may have limited quantities.

We make every effort to display product colours and images accurately, but we cannot guarantee that your device display will show colours accurately.

We reserve the right to:

• Limit the sale of products or services to any person or region
• Limit quantities of products or services
• Discontinue any product at any time

We do not guarantee that the quality of any products or services will meet your expectations.

7. Accuracy of Billing & Account Information

We may refuse or cancel any order at our discretion. We may also limit or cancel orders placed by the same customer, household, or account.

You agree to provide accurate, complete, and current purchase and account information, and to promptly update your details so we can complete your transactions.

For more details, please review our Refund Policy.

8. Optional Tools

We may provide access to third-party tools which we neither monitor nor control. You acknowledge that such tools are provided “as is” and “as available” without any warranties.

Your use of optional tools is entirely at your own risk, and you should ensure you understand the third-party terms under which they are provided.

9. Third-Party Links

Certain content, products, or services available on our site may include materials from third parties.

We are not responsible for examining or evaluating the accuracy of third-party content and disclaim any liability arising from your use of such materials or websites.

Please review third-party policies before engaging in any transaction with them.

10. User Comments, Feedback & Submissions

If you send us creative ideas, suggestions, proposals, or other materials (“Comments”), you agree that we may use them freely without restriction, including editing, publishing, or distributing them.

We have no obligation to:

• Keep Comments confidential
• Provide compensation
• Respond to Comments

You agree that your Comments must not violate any third-party rights or contain unlawful or offensive content. You are solely responsible for your submissions.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

12. Errors, Inaccuracies & Omissions

Occasionally, information on our site may contain typographical errors or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct any errors, update information, or cancel orders if necessary, without prior notice, even after an order has been submitted.

13. Prohibited Uses

You are prohibited from using the site or its content for:

• Any unlawful purpose
• Violating intellectual property rights
• Harassing or discriminating against others
• Submitting false information
• Uploading viruses or malicious code
• Spamming, scraping, or phishing
• Interfering with website security or functionality

We may terminate your use of the Service if you violate any of these restrictions.

14. Disclaimer of Warranties & Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely, or error-free.

The Service and all products are provided “as is” and “as available” without any warranties, express or implied.

To the fullest extent permitted by UK law, MYSTARALUXE and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service or products purchased.

15. Indemnification

You agree to indemnify and hold MYSTARALUXE, its employees, and affiliates harmless from any claim arising from your breach of these Terms or violation of any law or third-party rights.

16. Severability

If any part of these Terms is found unlawful or unenforceable, that provision shall be severed, and the remaining Terms will continue in effect.

17. Termination

These Terms remain effective unless terminated by either you or us.

You may terminate these Terms by ceasing use of the site. We may terminate your access at any time if you fail to comply with these Terms.

18. Entire Agreement

These Terms, along with our other policies (including the Privacy Policy and Refund Policy), constitute the entire agreement between you and MYSTARALUXE.

19. Governing Law

These Terms of Service and any related agreements shall be governed by and construed in accordance with the laws.

20. Contact Information

Questions about the Terms of Service should be sent to:

Email: support@mystaraluxe.com

Phone number: ‪+44 7475 477790, +44 7448 006116‬

Address: 24 Shaftesbury drive, Maidstone, United Kingdom, ME16 0JR