At MYSTARALUXE, we are committed to delivering high-quality products and ensuring a positive shopping experience. Every order is carefully inspected before dispatch.

Please read our Return & Refund Policy prior to placing your order.

1. Returns

We currently do not accept returns unless an item arrives damaged or defective.

We kindly ask that you review your order carefully and refer to our size chart before completing your purchase.

2. Replacements for Damaged or Defective Items

If your item arrives damaged or faulty, we are happy to provide a replacement, subject to stock availability.

To process the claim, we require an uninterrupted unboxing video of the parcel (from start to finish, with no cuts or edits), as all items are quality-checked prior to shipment.

How to Request a Replacement:

• Report the issue
• Email our Customer Support team at support@mystaraluxe.com within 48 hours of delivery.

Please Include:

• Your Order Number
• A brief description of the issue
• Clear photos
• The full unboxing video

Assessment

Our team will review your claim and supporting evidence.

Approval

If approved, we will arrange a replacement for the damaged/faulty item (subject to availability).

Exclusions

Claims will not be approved for:

• Damage caused by improper handling, misuse, or neglect
• Items that have been used, altered, or submitted without the required unboxing video

3. Return Eligibility (If Applicable)

If a return is approved (in exceptional cases):

• The item must be returned within 8 days of delivery.
• The product must be unused, unworn, and in its original packaging, with all tags attached.
• Items showing signs of wear, damage, or alteration will not be eligible for return or refund.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom or personalised products
• Sale or clearance items
• Gift cards

5. Return Process

If your return has been approved:

Contact Us

Email at support@mystaraluxe.com with your order number, photos, and your unboxing video.

Approval & Instructions

Once approved, we will provide the return address and shipping instructions.

Shipping the Item

Customers are responsible for the return postage. We recommend using a tracked shipping service.

6. Refunds

Once your returned item is received and inspected, and if approved, you will receive:

• Store credit, or
• A refund to your original payment method (as agreed during your claim)

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

7. Exchanges

We do not currently offer exchanges for size or colour variations. Please refer to our size chart before placing your order.

8. Return Shipping Costs

Customers are responsible for all return shipping fees. Shipping fees are non-refundable.

9. Contact Us

For any questions regarding returns or refunds:

Email: support@mystaraluxe.com

Phone number: ‪+44 7475 477790‬, +44 7448 006116

Address: 24 Shaftesbury drive, Maidstone, United Kingdom, ME16 0JR

We appreciate your trust in MYSTARALUXE and are committed to resolving any issues professionally and promptly.